Delete your account and manage your data
Delete your account from Profile → Danger Zone by typing “delete this account”. Deletion is permanent; some payment records may be retained where the law requires it.
On this page
You can delete your own account from Profile. The action is permanent and cannot be undone. The app asks you to type a confirmation phrase so a mis-click cannot destroy an account.
Delete your account
- 1Open ProfileClick your avatar in the top-right corner, or open Profile from the mobile menu.
- 2Find Danger ZoneScroll to the Danger Zone section and choose Delete My Account.
- 3Type the confirmation phraseType “delete this account” exactly. The permanent-delete button stays disabled until the phrase matches.
- 4ConfirmChoose Permanently Delete My Account. You are signed out when the deletion completes.
What is erased
The confirmation screen states that your profile, XP, MP rating, streaks, badges, chat history, exam records and uploaded materials are permanently erased. The Privacy Policy says deletion from primary databases happens within 30 days.
What may be kept
Payment references held by the payment processors may be retained where Clevate is required to keep them for legal, tax or financial auditing. Refund positions on an active subscription are handled case by case under the Terms of Service.
Delete a child’s account
A parent or guardian can request deletion of a child’s account through the parent portal, or by contacting privacy@clevate.net. For a child under 13, the Privacy Policy describes parental consent and deletion on request or on discovery.
Your data rights
The Privacy Policy lists rights of access, rectification, objection, withdrawal of consent for optional communications, erasure and complaint. To exercise a right, email privacy@clevate.net. Clevate says it responds within 30 days, or within one month where the GDPR applies, and does not charge for the request.
What Clevate says it does not do
- It does not sell personal data.
- It does not share data with advertising networks or serve behavioural advertising.
- It does not use uploaded documents or chat transcripts to train public AI models.
- Kid-facing AI features run through additional content-safety filters.
Spotted an error?
These guides describe the shipped app, so an inaccurate instruction is a bug in the documentation. Email support@clevate.net with the guide title and what you saw.